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Fleet Response complaints

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695 Boston Mills Road
Hudson, OH 44236 | Get Directions

(800) 338-0619

https://www.fleetresponse.com/

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Total Amount in Dispute:
$8,935.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Fleet Response closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fleet Response

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6/8/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,934.98 Amount Settled: $0.00

Customer Complaint

5/11/2026

I rented a vehicle from SIXT car rental December, 2025 in Jacksonville FL. Vehicle was returned in the same condition it was received. At the time of return, no damages were reported or documented on the vehicle. However, approximately five months after the rental period, the customer received a notification indicating that new damages had been reported on the vehicle she previously rented, approximately $9000. I disputed this claim, as the vehicle was returned without any issues and no damage was noted during the return inspection. I contacted SIXT car rental and their response was through our conversation followed by this email. " SIXT Service US To: > 4/28/26 Your Call with SIXT Tue, 28 Apr 2026 15:54:56 GMT Dear LINDA . Thank you for choosing SIXT, We confirm that the emails sent to you for claims are not related to SIXT. Kind regards, SIXT Fedi M. Customer Service Operations". After a call from Fleet Resonse, I phoned SIXT and then again confirmed there was no damage report or claim on the car I returned. Fleet Response has sent 3 emails, 2 letters and calls requesting payment. I informed them that I did not have any damages, did not have an accident and refused to Resolution Sought There is no report of damage from SIXT. I believe Fleet Response is a scam and I would like this resolved.

Company Response

6/8/2026

per consumer " Good afternoon, This claim has been closed. We confirmed with our client SIXT that the renter was billed incorrectly. We have confirmed with SIXT and have closed the claim as of 5/21/2026 no further action required. Thank you"

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