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Flex Facts complaints

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1200 River Avenue, Suite 10E
Lakewood, NJ 08701 | Get Directions

(877) 943-2287

http://www.flexfacts.com

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Flex Facts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Flex Facts

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9/26/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

7/17/2023

Flex flat facts is supposed to reimburse my cell phone bill it's called an epr they're supposed to give $50 a month they are not paying me what they owe me and they keep on making up excuses they don't have the right routing number they don't have my right address and you cannot sign so I don't know how any lawyer can accept my signature when it's chicken scratch it's impossible I have to fix that. Resolution Sought Spend 10 of time on the problem and 90 on the solution and maybe they won't waste their whole day.

Company Response

9/14/2023

Company states; I am reaching out on behalf of the below complaint to let you know we spoke with the member directly and resolved everything with him.

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