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Flex Vacations Owners Association, Inc complaints

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7812 Palm Parkway
Orlando, FL 32836 | Get Directions

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Flex Vacations Owners Association, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Flex Vacations Owners Association, Inc

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4/16/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

Marriott's actions regarding my timeshare have left me facing severe financial and emotional strain. Since my husband passed last April, it has been a struggle to manage the timeshare payments he covered with his Social Security income. These payments are now impossible for me to sustain. Despite my efforts to explain my difficulties and seek a fair resolution, Marriott has ignored my pleas and instead sent foreclosure threats. This approach feels like an unethical attempt to intimidate me into payments I simply cannot afford, rather than offering any real assistance. I've made every effort to resolve this amicably, but I have been dismissed with scripted, unhelpful responses. The lack of cooperation has left me feeling trapped. I do not use the timeshare, cannot afford it, and want to end this nightmare. Please act urgently to help me cancel this membership and avoid the devastation of foreclosure. Resolution Sought Get this timeshare out of my life!

Company Response

4/4/2025

We are so sorry to learn about Mr. Sanders-Moore's recent passing and wish Mrs. Sanders-Moore the best during this difficult time. In review of her account, Mrs. Sanders-Moore currently owns 115,000 StarOptions in the Sheraton Flex Program. Due to her ownership interests being a form of real estate, the mortgage and past due maintenance fees must be fully satisfied before the ownership deed can change hands. Our Exit Services department does offer a deed back program, but to qualify no debt can be associated with the ownership interest. The mortgage and maintenance fees would need to be paid in full. If that is not an option for Mrs. Sanders-Moore, then she is welcome to list her ownership interests for resale on the external market for a price that she deems fair and appropriate. The proceeds from the sale can be used to pay off the debts owed. The process is similar to selling a home, or any other form of deeded real estate.

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