Complaints for Flex Vacations Owners Association, Inc in Orlando, FL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Flex Vacations Owners Association, Inc

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9/28/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $22,347.95 Amount Settled: $0.00

Customer Complaint

7/17/2026

We are filing this complaint regarding Contract #42-01-333297 due to unfair and deceptive sales practices. During an upgrade presentation, we agreed to a transaction where Vistana took back our original timeshare deed. We exercised our legal right to cancel this upgrade within the 10-day rescission period. However, Vistana is now holding us financially responsible for the first timeshare contract, despite already taking back the physical deed. We are trapped in a loophole where we are being billed for a property we no longer have deeded access to. We were subjected to severe misrepresentations during the high-pressure sales process. Regarding booking availability, we were told we could easily book high-demand destinations and use vacation rentals, but there is zero availability when we attempt to use it. In terms of value, the rates offered through the timeshare program are consistently more expensive than booking publicly on the open market. Lastly, the sales staff assured us this was an asset we could easily sell or rent out to cover maintenance fees, which is completely false. We are appalled by these misleading tactics and the deceptive handling of our deed transition. We have attempted to resolve this directly, but Vistana has issued a standard denial. Resolution Sought We demand an immediate release from Contract #42-01-333297, written confirmation of cancellation, and the waiver of all associated outstanding maintenance and mortgage claims.

Company Response

8/24/2026

Thank you for the opportunity to respond to the concerns raised regarding this ownership. Our review indicates that the disputed transaction was an upgrade purchase in which the owners applied the value and equity associated with their existing ownership toward the acquisition of a new ownership interest. The owners subsequently exercised their rescission rights within the applicable rescission period, resulting in the cancellation of the upgrade transaction. Because the upgrade transaction was rescinded, the parties were returned to the positions they held immediately prior to the upgrade. As a result, the upgraded ownership was canceled, and the original ownership remained in effect under its original terms and conditions. The rescission of the upgrade did not cancel or extinguish the pre-existing ownership; rather, it restored the original ownership interest that existed before the upgrade transaction occurred. Additionally, our records reflect that the deed associated with the original ownership remains vested in the owners' names. Accordingly, the owners continue to hold title to that ownership and retain the rights associated with it, subject to the governing documents and account status requirements. Based on the records reviewed, we found no evidence that the original ownership was taken back or that the owners were deprived of their ownership rights as a result of rescinding the upgrade transaction.

Customer Rebuttal

9/2/2026

We reject Vistana’s response regarding Contract #42-01-333297 because it completely ignores what happened. During our August 18, 2025 presentation with sales reps Clay Butler and Sheron Leo, Vistana took back our original timeshare deed as part of an upgrade. We canceled that upgrade within the 10-day window, but Vistana kept our original deed while continuing to bill us. We are now stuck paying for a property we no longer have deeded access to use. We were also repeatedly misled during that meeting. We were falsely told Interval International was owned by Marriott, promised easy booking when there is actually zero availability, told rates were discounted when public booking is cheaper, and falsely assured we could rent or sell the ownership. We demand a full release from Contract #42-01-333297, written confirmation of cancellation, and the complete waiver of all outstanding balances.

Company Final Response

9/25/2026

Thank you for your response. We understand the frustration surrounding this matter and would like to clarify what occurred regarding Contract #42-01-333297. As part of the upgrade purchase agreement, ownership of the original timeshare was conveyed back to Vistana as a component of the new purchase transaction. However, when the upgrade purchase was cancelled within the rescission period, the entire transaction was reversed, including the transfer of the original ownership. As a result, the original ownership was returned to your name, and you remain the owner of that interest. Because the original ownership was reinstated, access to and responsibility for that ownership, including maintenance fees, also resumed. You continue to have full use rights of the ownership and may contact Owner Services for assistance with paying any past-due maintenance fees, reviewing your account, and securing future reservations. Based on our records, the ownership remains active and available for your use. For that reason, we are unable to grant the requested release of ownership or waive the outstanding balances associated with the reinstated ownership.

4/16/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

Marriott's actions regarding my timeshare have left me facing severe financial and emotional strain. Since my husband passed last April, it has been a struggle to manage the timeshare payments he covered with his Social Security income. These payments are now impossible for me to sustain. Despite my efforts to explain my difficulties and seek a fair resolution, Marriott has ignored my pleas and instead sent foreclosure threats. This approach feels like an unethical attempt to intimidate me into payments I simply cannot afford, rather than offering any real assistance. I've made every effort to resolve this amicably, but I have been dismissed with scripted, unhelpful responses. The lack of cooperation has left me feeling trapped. I do not use the timeshare, cannot afford it, and want to end this nightmare. Please act urgently to help me cancel this membership and avoid the devastation of foreclosure. Resolution Sought Get this timeshare out of my life!

Company Response

4/4/2025

We are so sorry to learn about Mr. Sanders-Moore's recent passing and wish Mrs. Sanders-Moore the best during this difficult time. In review of her account, Mrs. Sanders-Moore currently owns 115,000 StarOptions in the Sheraton Flex Program. Due to her ownership interests being a form of real estate, the mortgage and past due maintenance fees must be fully satisfied before the ownership deed can change hands. Our Exit Services department does offer a deed back program, but to qualify no debt can be associated with the ownership interest. The mortgage and maintenance fees would need to be paid in full. If that is not an option for Mrs. Sanders-Moore, then she is welcome to list her ownership interests for resale on the external market for a price that she deems fair and appropriate. The proceeds from the sale can be used to pay off the debts owed. The process is similar to selling a home, or any other form of deeded real estate.

Complaints and Resolutions

Flex Vacations Owners Association, Inc complaints