Find a reputable business?

Complaints and Resolutions

FlexAfter9 complaints

Read Complaints File Complaint View Full Report

888 South Olive Street
Los Angeles , CA 90014 | Get Directions

http://www.flexafter9x.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,620.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against FlexAfter9 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against FlexAfter9

Sort by

5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,034.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

Purchase Hair, and never received the Hair from the business. Hello the name of business is flexafter9.net I have purchased from this company February 9 I sent her $1034 for some hair she told me her processing time is 14 to 15 days and after the processing time is over I should receive my hair within one to two business days that never happened she told me there was a delay in her shipment and my hair should be shipped out the next following Monday. I haven't received anything. The only thing I have received it from her was the tracking number which is 9405536105536452248469. And it only say on February 27 tracking label created in the warehouse is waiting for my shipment so I wrote her and advised her of the discrepancy. I'm getting from my tracking number she's been telling me wait for it to update days later no update has given so I've been asking her for a refund and to cancel my order she blocks me from her social media and from her phone number. Resolution Sought I would like a refund on my whole entire order of the amount of $1034.

10/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,080.90 Amount Settled: $0.00

Customer Complaint

10/18/2021

I made a $1080 purchase on September 12. Waited 20 business days, and never got any information, so I emailed the contract information from their Instagram three times over the following weeks. No one responded. Resolution Sought Give me a refund.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile