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Flixluv.com complaints

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1013 Centre Road, Suite 403A
Wilmington, DE 19805 | Get Directions

(855) 945-3445

http://www.flixluv.com

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Total Amount in Dispute:
$402.00

Total Amount Settled:
$1.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

7 complaints against Flixluv.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

7 complaints against Flixluv.com

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

This shody business slipped it's account information on to my computer screen while I was trying to set up a payment with my electric company. I do not want an account with this compay, not now, and not ever. Resolution Sought I want this company to cancel my account, and delete my credit card information.

3/7/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1.00 Amount Settled: $1.00

Customer Complaint

2/6/2024

Opened in error today. Per Celine at their customer service, erroneous account was closed and info deleted. (Was supposed to be planet fitness and just verifying existing account. After completed verification this website opened thanking me for the account) . Cancelled immediately , within minutes of account opened thru their verification screen-cancel button, BEFORE contacting customer service. However charge has posted to my card. Resolution Sought Cancel the account if still active. Not interested in their product. Their website popped up while I was active in a valid site Contacting nabk of Monday to close the card.

Company Response

3/7/2024

Per Consumer: My issue was readily resolved by Flixluv , and charges were prevented.

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