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Flontea Clothing complaints

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3540 Pump Road 1058
Richmond VA, VA 23233 | Get Directions

(804) 403-6101

http://www.flontaeclothing.com

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Total Amount in Dispute:
$103.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Flontea Clothing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Flontea Clothing

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3/27/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $103.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

I brought some items back on 06/07/23. I never received my items and disputed this transaction with my bank. :Michigan First Credit union with help to receiving my money back. My bank was unsuccessful. During the month 06/06/23. USP sent me away without investigating. I never got my money back or an proper reason why my package wasn't delivered. Please help! I just want my money back. Resolution Sought I would like them to return my money in full via check or bank account.

Company Response

2/15/2024

Please send me an email with your order number and a reminder that you were the one who filed this complaint. We can find a resolution for this issue via email.

Customer Rebuttal

3/15/2024

Hello there. This owner or representative that contacted me via email wanted me to response via text which I did and I had to block this person. They're claiming that I haven't reached out to them before the 90 days which is a lie. They're also claiming that I was not available to receive my package which is also a lie. I have all emails that I tried multiple times to reach out to this company for my refund or my package and they're also claiming that I would have to contact their "printer" because that is where the package went back to after USP sent it back. I also have proof that I disputed this with my bank. Furthermore, the owner or representative was nasty and called me nasty names in my attempt to get a refund or the package. I have never had this happen before with anyone I shopped with online. This is a very embarrassing situation for me and I hope you all can help me out. Also, this company offered me a refund with in a year. And I do not accept. I would like my refund back as soon as possible.

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