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Flood Brothers Disposal/Recycling Services complaints

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17 West 609 14th Street
Oakbrook Terrace, 60181 | Get Directions

(630) 261-0400

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Flood Brothers Disposal/Recycling Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Flood Brothers Disposal/Recycling Services

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12/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

Consistent issues with billing, pickup trash and refusal to remove dumpster off my property after repeatedly requesting. I've even gone to my aldermen office to ask for help. Due to lack of garbage removal, we got fined by the City of Chicago $350. Resolution Sought Cancel remaining contract and remove dumpster and no further billing. Request phone correspondence and additional records related to this issue proving my good faith efforts to resolve this issue.

10/26/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/2/2023

I live in the Cambridge Lakes TH in Pingree Grove (901 Emerald Dr.) and I have had my mailbox replaced a total of 3 times due to damage. Partly because of a neighbor who puts their cans on the grass close to my mailbox instead of on the driveway pavement. Because of the closeness to my mailbox the arm of the garbage truck smashes into my mailbox. The association sent the neighbor a notice to put cans in appropriate place, so this does not continue to happen and they asked me to write you and complain. I would have hoped if anything the guys working our route would have gotten out of the truck to move the cans prior to picking them up knowing that is going to happen. The last two times I had the box replaced it was within the same week, so it was damaged the same week I got it replaced. Resolution Sought I would appreciate that if it is noticed that the arm of the truck is going to smash into my mailbox because the cans are too close to the box that they would get out of the truck and move it prior to picking it up. After all the mailbox does not belong to the person putting the cans there.

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