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Floor and Decor complaints

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50 A&S Drive
Paramus, NJ 07652 | Get Directions

(201) 477-6044

http://www.flooranddecor.com

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Total Amount in Dispute:
$268.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Floor and Decor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Floor and Decor

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11/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $267.81 Amount Settled: $0.00

Customer Complaint

10/31/2022

On July 28,2022 I returned merchandise back to Floor and Decor. I was denied the return for "not having a receipt "which I did. At first arrival, the cashier asked for my telephone number and started returning not caring for the receipt or not. The transaction was denied and I was given the number to the retail equation for further assistance. With much hassle, I resolved my issue with the retail equation providing a letter that had to be postal mailed (ridiculous in this day and age) and phone calls that felt I was not getting clear answers. Finally after 2 months waiting on a response I received an approval that I can return the merchandise. All because the BBB was involved. To my surprise, on September 12,2022 I again proceeded to F&L Paramus, I explained everything that happened the first time to the Same cashier attending me again. I was again denied the transaction , I asked to speak to someone that can help me, hesitantly the cashier called Chris. Chris took a picture of my approval from the TRE left for 20 minutes and returned to let me know he can't help me, I need to call Tiffany the operations manager the next day. I have been calling and emailing since and til this day no response from F&D. I'm very disappointed in this process. F&D has been playing a cat and mouse game. This has been a nightmare for me. Please help. It seems F&D is purposely denying returns to customers and then putting them through a Nightmare not to return money. Resolution Sought Return my $267.81 owed to me.

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