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Floor Gurus complaints

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3725 Grandview Drive
Simpsonville, SC 29680 | Get Directions

(864) 643-5667

https://www.floorgurus.com/ser...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Floor Gurus closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Floor Gurus

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

We hired this company to put Lvp flooring in our kitchen, living room and dining room. While the installer was putting the floor down in the dining room he chipped and cracked some tiles in the foyer. Patrick who works with them promised to find tiles that matched ours. He apparently couldn't find any. Now he will not answer our calls or texts. It has been well over a year and no answers. We need this corrected. Resolution Sought We just want the tiles replaced with matching tiles or all new tiles as soon as possible.

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