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Flooring Xpress Enterprise complaints

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6108 South Dorchester Avenue #1W
Chicago , IL 60637 | Get Directions

(773) 273-1669

http://www.flooringxpressenter...

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Flooring Xpress Enterprise closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Flooring Xpress Enterprise

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12/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

12/8/2025

The above Business in question FLOORING XPRESS ENTERPRISE was contracted over the summer to install new flooring for my living room and kitchen area. They received a 3000.00 dollar deposit and the remaining balance upon completion of the job. Four months later the flooring are starting to buckle and separate. Have called the owner on several occasions and left messages with no response. Resolution Sought Honor the warranty and make the necessary repairs or refund my money.

Company Response

12/9/2025

We are willing to go out & inspect the job. But got no response yet. But we will call again to inspect the job.

Customer Rebuttal

12/10/2025

It's been 10 days and no response yet from FLOORING XPRESS ENTERPRISE or the company they use for their material.My resolution remains the same honor their warranty or reimburse my money.

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