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Flores Automotive complaints

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1328 Kent Dairy Road
Alabaster, AL 35007 | Get Directions

(205) 909-7342

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Flores Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Flores Automotive

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8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

Paid an employee there on the side $300 to fix my car he said he would do it after hours. At the shop. The shop had nothing to do with mine and his deal for $300. It took him 7 days longer to fix my car and numerous broken promises. When the car was finally fixed the owner of the shop got in touch with me and told me it's going to be $500 I told him the deal was not between he and I is between me and one of your off-duty employees. It was a bad dispute. Ended up me paying the shop $500 in which was not the agreement and he knew it before he would even let me have my keys. It was the most unprofessional business I've ever been to. Before that they fixed my best friend's truck and broke parts on it and still gave it back to him to where he had to take it somewhere else and pay them to fix it as well. I don't even know if the shop has a license to be open but it needs to be shut down because this is just one of many accounts of people complaining about that shop. It is not professional it is ran by young boys that are chasing each other with hairspray cans and a lighter trying to burn hair off of each other's back during hours and for all I know in front of the customers as well. The shop is very unprofessional the employees are very unprofessional and they will rip you off. THE SHOP NEEDS TO BE CLOSED DOWN AND I WANT MY $500 Resolution Sought Give me my $500 back that was not the agreement that me and the employee, Cam, agreed upon

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