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Florida Power Management complaints

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660 Garden Commerce Parkway
Winter Garden, FL 34787 | Get Directions

(407) 554-2047

http://www.floridapowermanagem...

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Total Amount in Dispute:
$37,771.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Florida Power Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Florida Power Management

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12/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $37,771.05 Amount Settled: $0.00

Customer Complaint

11/20/2024

Since 2021, I have been dealing with leaks in my master bathroom that I believe are related to the solar panels installed on my home. I have contacted Tephra, the company that sold me the panels, but they referred me to Florida Power Management, the installer. However, Florida Power Management has been unresponsive to my attempts to resolve this issue. The problem is only getting worse, with water damage causing discoloration on my ceiling from recent heavy rains and hurricanes. All I'm asking is for the installer to take responsibility and correct the issue before it becomes an even more complex and costly problem. Resolution Sought Compensation for damages

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