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Florida Window and Door Corporate Office complaints

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1125 North Dixie Highway
Lake Worth, FL 33460 | Get Directions

(561) 340-4300

http://www.floridawindowanddoo...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Florida Window and Door Corporate Office closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Florida Window and Door Corporate Office

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2/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/12/2023

I had 5 windows installed last December, after waiting 6 months. They did all 5 windows in one day doing extreme damage to the outside of the windows, the stucco is gouged,paint is messed up.I just had the house painted 2 years ago The windows were also screwed to my marble window sill!For a professional company to do such a sloppy messy job is uncalled for. Resolution Sought I want them to repair the damages they have done. I am 81 and cannot fix all that has been done.Its a mess,I have pictures if need to send them.Thank you

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