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Florissant Furniture complaints

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11264 West Florissant Avenue
Florissant, MO 63033 | Get Directions

(773) 255-1073

http://www.florissantfurniture...

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Florissant Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Florissant Furniture

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4/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

3/22/2022

Well I purchased furniture at this store through a finance company that I've been with fore at least five years or more. To sum this up the first set they sold me was damaged so they claim they was ordering me another one which I asked to evenly exchange the furniture so he said ok so the first set was more quality then the next set is what he said.so he charged me another hundred for that furniture and then the rug I bought that they gave me a deal on it was suppose to be an even exchange but it cost me another 150.00 for that so now this furniture I have which suppose to be brand new as he said when I called him back and said why he sold me a show room set off the floor he implied that he sold that to another customer and sold me a new one how it that and I have rust on my table legs. These people keep getting complaints on their business. I want my 350.00 back plus new furniture in boxes and new tables or I'm gonna stop paying. Resolution Sought My 350.00 dollars back that he charged me to get back, just because he had to pay his delivery drivers again to replace that cheap furniture he's selling up in there and they are robbing people. Up in there.

Company Response

3/22/2022

Before I answer or give any wrong statement I need you to provide me with invoice number and delivery date and we will fix your problem 2nd why did you sign that you received your furniture in good condition , I use third party delivery service if we don’t receive signature of you or any other customer we will not release payment to the delivery company Send me your invoice number and we will take care of you ASAP Next time if you receive and damage furniture or any problem with your delivery you have the right to send it back and don’t even accept delivery ?? We are open 7 days a week and one last thing stop by the store and we will take care of you

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