Complaints for Flowers by Kevin in Fullerton, CA

146 North Princeton Avenue
Fullerton, CA 92831-4508 | Get Directions

(714) 526-3827

http://www.flowersbykevin.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, and difficulty obtaining refunds. Customers complain they pay for flowers in advance for weddings or other occasions which were never delivered. Some complainants report that they paid in excess of $2000 for wedding flowers which were only partially delivered. These complainants in some cases had to pick up the flowers themselves as the company failed to deliver as agreed. In other cases, complainants report partial deliveries with incorrect flowers used in arrangements. Recent complainants report when they were unable to reach the company by phone, they went to the place of business only to find the shop empty. Most complainants allege their wedding day was all but ruined due to the company’s inability to fill orders, and most requested refunds.

The company responded in one case by agreeing to make installment payments back to the customer.

Complaint Closing Statistics

0 complaints against Flowers by Kevin closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Flowers by Kevin complaints