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Fly Babies Aviary complaints

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3433 Lithia Pinecrest Road, #303
Valrico, FL 33596 | Get Directions

(813) 892-7370

http://www.flybabiesaviary.com

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Total Amount in Dispute:
$825.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fly Babies Aviary closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fly Babies Aviary

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6/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $824.82 Amount Settled: $0.00

Customer Complaint

5/11/2022

Purchased what I thought was a live bird on April 22, 2021. I still have not received my bird and it is now May 9, 2022. I have contacted them since August 3, 2021. I have all the emails and responses that I have sent them and he even sent me a fraudulent picture of what was supposedly 'my bird.' On September 7, 2021 one response said "I think it will be ready next month". Later on November 1, 2021 he said" Should be ready by Thanksgiving or before". On December 24,2021 he said "Everything looks good for January". On March 18 2022 he refused to answer my letter. Today he said my bird is eating baby food and will be ready before too long. There are 28 emails that I have sent him and it is always the same thing, "your bird is coming along nicely, your bird should be ready in 3 weeks etc. I have kept every email and response and feel at this time that I have been scammed because he has constantly lied to me about my purchase. My order # is 31616, Alan Loehr owns the company at 3433 Lithia Pinecrest Rd. #303, Valrico, Fl. 33596 I can make you copies of everything I have written to him. The reason I did not check sooner is because when I purchased this bird, I thought it was alive and not a picture. Resolution Sought I want the total refunded. The cost of the bird was $699. plus $125.82 for a total of $824.82.

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