Complaints for Flying Fish Express in Los Angeles, CA

8726 South Sepulveda Ave. Suite C-182
Los Angeles, CA 90045 | Get Directions

(800) 239-7121

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they receive deceased or diseased fish. Other customers complain they are dissatisfied with shipping and box fees, and are charged for delivery on exchanges or replacements. Other complainants allege they incurr unauthorized charges to their credit cards. Most complainants requested refunds. All complaints are unanswered. To verify if this company is required to have an Animal Establishment permit, contact the department of Animal Care and Control for the City of Los Angeles.

Complaint Closing Statistics

0 complaints against Flying Fish Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Flying Fish Express complaints