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FM Lodge Motel complaints

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5556 Versailles Road
Lexington , KY 40510 | Get Directions

(859) 254-6699

https://www.fmlodgemotel.com/

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against FM Lodge Motel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against FM Lodge Motel

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5/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

5/2/2024

The girl at the counter is rude an charges whatever she wants an obviously has a problem with me an my foot so she is trying her best to get us put out an we are homeless an can't find a place to rent coming up here unannounced with a meth head girl an her three children just pure nasty an the girl at the counter I believe is racist against Caucasian people Resolution Sought Please leave us alone we do nothing wrong. Go to work an come back watch tv sleep. To have her change her attitude or be fired.

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