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Focus Group complaints

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101 Wood Avenue South, Suite 501
Iselin, NJ 08830 | Get Directions

http://www.focusgroup.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Focus Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Focus Group

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

I was hired by focus group to do a survey study on February 27, 2024. The compensation was to be $100. On March 5th, 2024, I chose my conversation to be a virtual Visa reward card in the amount of $100. The company said that it would be 15-20 days before payment would be made. It is now 21 days after I submitted request for payment and 25 days after I did the survey study and I have received no payment. When I go on their site and look in my wallet it says the $100 is still "processing". I originally emailed the company and asked when payment would be made and was told to be patient that it could take 15-20 days. I have sent sent a second follow-up email stating that I still have not received my payment and the time has passed and they have not replied at all. I would like to get my payment released. As a side note I have worked for this company for years in the past and they always paid on time but since they were taken over by SAGO their payments are not on time. I have read the same complaints online on reddit. Resolution Sought Release my $100 visa virtual reward card immediately.

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