Complaints for Folio in Beverly Hills, CA - 13130845

315 South Beverly Drive #302
Beverly Hills, CA 90212 | Get Directions

(310) 712-9999

http://www.foliofoto.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that they believe that Visionaire and Spectrum are working together, and by signing an agreement with Visionaire for photos, they would be entitled to talent submission services provided by Spectrum. Customers complain the company fails to find employment as agreed. When they complain they are advised their contract with Visionaire is for photos only, and Visionaire does not engage in submission services. Other complainants allege photo shoots are hurried or unprofessional, picture quality is generally poor, or the photographers themselves seemed inexperienced. One complainant alleges she cancelled her photo shoot 12 days in advance, and the company failed to issue a refund of her deposit.

The company responds to some complaints by denying responsibility for the customer, referring the customer to the company operating across the room, Spectrum, or by reminding complainants that Visionaire is a photography business only. One complainant who cancelled a photo shoot was issued a refund.

Complaint Closing Statistics

0 complaints against Folio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Folio complaints