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Food City complaints

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11503 Chapman Hwy
Seymour, TN 37865-5045 | Get Directions

(865) 573-9031

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Total Amount in Dispute:
$38.00

Total Amount Settled:
$38.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Food City closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Food City

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1/15/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $37.96 Amount Settled: $37.96

Customer Complaint

12/12/2022

I ran my credit card at food city, but it didn't go thru they said well it was pending in my account, so they said it would come off, but it hasn't the charge went thru and Food City Mgr claims he has no charge for that amount. Its on my statement. Resolution Sought Refund my money.

Company Response

1/3/2023

Company states: This issue was resolved on December 16, 2022. The customer was issued a full cash refund of $37.96. The Google Pay account was not recognized with the physical card number ending in 5741, per the customer. Card used ended in 8287.

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