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Foot Locker Inc. complaints

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330 West 34th Street
New York, NY 10001 | Get Directions

(212) 720-3700

http://www.footlocker-inc.com/

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Total Amount in Dispute:
$905.00

Total Amount Settled:
$360.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Foot Locker Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

7 complaints against Foot Locker Inc.

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7/8/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $144.89 Amount Settled: $0.00

Customer Complaint

5/3/2024

I ordered shoes online and never received them and I've been trying to get a refund but haven't received anything! Resolution Sought I just want my money back.

Company Response

6/26/2024

Company states: Please note that we have called the complainant two times at the phone number indicated on the complaint. The times/dates were: 6/5/2024, 2:10pm. Our representative, Lori left a message. 6/10/2024, 2:00pm. Again, our representative, Lori, left a message. The complainant has not called us back to talk about this concern. On 6/11/24, our representative, Lori, sent an email to the customer. To date, we have not received an email back.

2/14/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $109.99 Amount Settled: $109.99

Customer Complaint

12/26/2023

I placed an order with foot locker for 2 different men's pair of sneakers , I received the order last week Friday , as soon as I got the package I opened the box to realize both items did not come in, according to the receipt in the box it said both items were shipped I then went into my email to se if the other item was coming in a separate shipment but that was not the case it stated they were delivered . I immediately called and spoke to rep , I said I received my package but both items are not in the small box , the box is the size of one sneaker not enough room for 2 . I said I have cameras and pictures I can provide. A claim was submitted and I was told I needed to wait till Thursday 12/21 on Thursday I get an email from UPS stating claim for package not being delivered was completed and an email from foot locker saying claim denied as I received package. My initial complaint was not that I didn't get the package but that I did not receive both items in the order Resolution Sought I would like a refund for the sneakers I did not receive, the sneakers were a Christmas present to one of my sons and now I'm out of the money and no present for my son. This company is the worst to deal with I have never experienced such treatment and lack of customer service /resolution .

Company Response

2/13/2024

Per consumer: After some many emails back and forth and phone calls to customer service I got refunded for the sneakers I never received in the order.

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