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Foot Locker Inc. complaints

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330 West 34th Street
New York, NY 10001 | Get Directions

(212) 720-3700

http://www.footlocker-inc.com/

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Total Amount in Dispute:
$992.00

Total Amount Settled:
$110.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against Foot Locker Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
3	Unanswered

6 complaints against Foot Locker Inc.

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6/17/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $147.00 Amount Settled: $0.00

Customer Complaint

5/16/2025

On April 29,2025 at 1:18pm I returned a pair of shoes through UPS store to Champs which is associated with Footlocker I accept a older label from another return on package so I had a duplicate label but package was still sent out and when I contracted UPS I was told package was recieved by Footlocker on 05/01/2025 at 2:45pm on dock and it was for but I called Footlocker three times now and keep getting run around Resolution Sought I want my refund for my shoes I sent back I have proof of tracking receipt I sent back I should not have to go through so much trouble

Company Response

6/5/2025

Company states: Ariel placed order P7310958108338069504 on 4/15/25. The customer contacted us to return 2 orders and we provided the return shipping labels. The customer sent one of the items back with the wrong label, a pair of Nike Air Max Plus in size men's 11 . The returns process too a little longer due to the mistake, but this refund has been submitted to Klarna, the payment methos used on the order. We were able to locate the return and the refund has been fully processed, The refund of $147.00 USD was processed back to Klarna on 5/23/25, and was finalized on 5/28/25 as per PSP Reference #Q9GX3SB2ZD9RMDB9. At this time, the funds are with Klarna, so we do not owe the customer any money for this order.

3/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $275.00 Amount Settled: $0.00

Customer Complaint

2/27/2025

There is an issue with Foot locker cancelling orders that is being paid for then in turn orders cancelled by foot locker with no explanation given when calling customer service. Spoke with Laura-membership leadership. I asked for a Supervisor not a team leader, she refused and could not provide assistance as to the actual reason my order was cancelled after the order was paid for and my account with foot locker profile information was updated with my new address and updated phone number. However I am receiving emails early this am from the same company that states I could not be verified with my same email?? Resolution Sought This make no sense this company's ethics needs to be looked into. I also want all information dissipated from their system old and new since they could not verify me.

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