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Ford Motor Company complaints

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PO Box 6248, MD 4S-B
Dearborn, MI 48126 | Get Directions

(313) 322-3000

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Total Amount in Dispute:
$257,595.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

41 complaints against Ford Motor Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
34	Unanswered

41 complaints against Ford Motor Company

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5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

Repossession of vehicle despite full payments made. Resolution Sought Return of all funds paid for illegally breaching contract; reprimand of all staff that advocated for and participated in breach of contract.

5/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

4/26/2024

I ordered a part from for back in March of 2023. I followed up twice with emails about not seeing a shipping date. I called after no replies and was told the dealership had it. Called the dealership and they had no idea what I was talking about and there was no order. Called back today almost a year later and they tell me sorry right after the last time you called we switched systems and even though you have your order, proof of your order we cannot help you. A supervisor called me back and then changed the story to "it shows you picked it up." I asked for proof of me picking it up and he stated sorry that was the old system and he can't send me a screen shot or any proof that I picked it up as it does not have a date either. I asked for a refund and they refused. I then had to call customer care as that was what I was told. They told me I had to take it up with ford accessories and they could not help with a refund. So here I am out money with proof I paid for an accessory and follow ups that I did it even ever see it shipped and now they are saying it's picked up with absolutely no proof and I am out time and money. Resolution Sought I would like them to refund my money or send me the part I ordered.

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