Complaints for Foreclosure Housing Assistance in Riverside, CA

5225 Canyon Crest Drive Bldg. 71 Suite 432
Riverside, CA 92507 | Get Directions

http://www.forfha.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation of services, failure to issue refunds when services are not provided, and customer service issues. Complainants allege after paying fees to stop foreclosures the company fails to provide services, does not contact mortgage companies and fails to return calls, emails, or other communications. Some complainants allege they were forced to file bankruptcy or retain the services of an attorney to deal with the foreclosure. Others allege their homes were foreclosed on. Many allege the company does not issue refunds.

Complaint Closing Statistics

0 complaints against Foreclosure Housing Assistance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Foreclosure Housing Assistance complaints