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Foremost Insurance Group complaints

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5600 Beech Tree Lane
Caledonia, MI 49316 | Get Directions

(800) 532-4221

http://www.foremost.com

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Foremost Insurance Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Foremost Insurance Group

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7/4/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

5/12/2021

A truck ran through our home destroying it and our property inside. Our insurance company has changed high priced items on our contents list and replaced them with low cost items. 3500.00 difference also they are withholding 25 til we replace each item. Our policy does not state they will change our contents list or that they will keep 25 . They have replaced items with items I have never owned! Resolution Sought I want them to pay us. This is our insurance company that has done this to us.

Company Response

6/22/2021

Ms. Long expressed dissatisfaction with our handling of her claim. We appreciate the opportunity to review this matter and respond. Our records reflect that on Jun 17, 2021 Claims Representative Nolan Gauthier contacted Ms. Long's attorney and requested ages of the damaged items so that our estimate could be reviewed. Mr. Gauthier confirmed that Ms. Long's policy does allow for recoverable depreciation and pays for the actual cash value of the damaged contents until they have been replaced. Once the ages of the damaged contents are received, Mr. Gauthier will contact the attorney with an update. We apologize for any frustration or inconveniences Ms. Long experienced as a result of our handling. Should Ms. Long have any additional questions or information for us to consider regarding her claim, we encourage her attorney to contact Claims Supervisor Justin Paulen at 616-974-7618 or via email at Justin.Paulen@farmersinsurance .com

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