Forensic Case Management Services, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Most complaints are filed by business owners alleging unethical collection practices high pressure sales tactics misrepresentations or inadequate disclosures concerning fees and policies and rude or profane representatives. Business owners complain the company collects debts on their behalf but fails to notify them or pay them the amounts collected. In other cases businesses report that debts are settled for a fraction of the actual amount without permission or authorization or the company demands additional fees above the agreed upon amount when the debt was assigned. ~~Several businesses allege harassment and high pressure sales tactics are used to solicit their business. These complainants allege the company calls their business on a daily basis or multiple times daily using profanity and rude remarks if they will not agree to assign their payable accounts. These complainants request to be removed from the company's contact list. ~~Other complaints filed by consumer debtors allege the company contacts them concerning unfamiliar debts and refuses to supply information to validate the debt. ~~The company responds to some business to business complaints by agreeing to cancel contracts provide refunds or remove the business from their customer list. ~~In response to consumer debtor issues the company provides explanations on case status or directs complainants to an FTC website advising them to research and educate themselves on how to validate or dispute debts. Allegations concerning extra charges or previously undisclosed fees are generally not addressed.

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