Complaints for Forest Lake Solutions in Tustin, CA

202 Fashion Lane, Suite 102
Tustin, CA 92780 | Get Directions

(714) 505-5807

http://www.store.yahoo.com/for...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non-delivery of ordered merchandise, difficulty contacting the company, failure to receive credits or refunds for undelivered merchandise, and misrepresentations regarding the availability of product or delivery times. The company responds to one complaint by issuing a refund and to another complaint by stating the customer reordered a different product. One complaint remains unresolved, meaning the customer is not satisfied with the company's response. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Forest Lake Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Forest Lake Solutions complaints