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Forestville Tobacco & Convenience Store complaints

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7625 Marlboro Pike
District Heights, MD 20747 | Get Directions

(571) 412-6687

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Forestville Tobacco & Convenience Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Forestville Tobacco & Convenience Store

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1/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

This store charged me $30 for a box for a $18 box of green games. I've purchased from this store and other stores and it's $18 when I return to the store to get my different ce the clerk lied and and said it wasn't him I was only gone 15 minutes. I purchased a vape which was $25. I told the clerk that I wanted my difference in the price or my money back..he gave me a whole lot of excuses one was he didn't know if it was for that day ...I told him I just left and here's the date and time on the receipt then he said u was lying he don't know if I purchased anything else I gave him the receipt and suggested he look at the camera...the clerk was nasty and disrespectful calling me dude and broad and telling th to get out and shut up. The police was called and of course there was nothing they could do...they said i eas right but what can i do...they using prices and lying...today I purchased a box and guess what it was $18 NOT $30 I told thar clerk what happened and he said no these are $18 ... this wring on do many levels by the way this was a totally different store that told me that.. but I have my receipt for the purchase so I need help I feel violated . They the ones lying and taking advantage of people come on $30 for a $18 purchase that's dead wrong Resolution Sought I want my money back $30 or the difference in the price $12

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