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Forrest B Johnson & Associates complaints

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1745 Martin Luther King Jr Drive NW
Atlanta, GA 30314 | Get Directions

(800) 632-6026

http://www.forrestbjohnson.com

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Forrest B Johnson & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Forrest B Johnson & Associates

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7/7/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

I contacted Forrest B Johnson Law firm in November, 2018 because I was in a car accident and I was hit from behind. After retaining the law firm, I don't believe that they handled my case effectively. I only received only about 3,7300. and I received nothing for my lost pay. Also, the first lawyer that I contacted said that I had about a $50,000 00 claim and unknowing to me, she either quit imor got fired, unknown to me. Per my doctor, I was out if work until March 2019 with NO PAY. After waiting and waiting, I again contacted the law firm and to my understanding,, which, I didn't know, she had quit. I finally, with no help from the law office, kept calling and finally was informed that I had another person say that they would be handling my case. And he didn't get me anymore money than $3,700.00 and I didn't get anything for pain and suffering. They made more than I did. I'm single and NO income. Can you please help me? Resolution Sought Give me at least my total lost wages. And a little more money for pain and suffering.

Company Response

6/24/2021

Our firm can't discuss Ms. Maddox's case with your firm because of attorney client confidentiality. Ms. Maddox can call our office directly and ask to speak with myslef or the attorney who handled the case regarding her concerns. Best Regards Audrey Perryman Office Manager

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