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Fort Bend Cars and Trucks complaints

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1406 Jackson Street, Suite A
Richmond, TX 77469 | Get Directions

(281) 831-6008

https://www.fortbendcarsandtru...

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Total Amount in Dispute:
$28,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fort Bend Cars and Trucks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fort Bend Cars and Trucks

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1/17/2023

RESPONSE: Complaint was not answered Amount in Dispute: $28,000.00 Amount Settled: $0.00

Customer Complaint

12/22/2022

We Went to this dealership and bought two cars paid them 28,000 cash. one of them made it an hour and a half away from the place before it died and the other one died about two days later they will not answer our calls My daughter took hers down there today because she has a big oil leak and asked him to look at it and they told her that they were too busy. Resolution Sought We would like for them to either take the cars back or fix them for us

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