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Fort Collins Jeep complaints

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224 West Harmony Road
Fort Collins, CO 80525 | Get Directions

(970) 698-7569

https://www.fortcollinsdcjr.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fort Collins Jeep closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fort Collins Jeep

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8/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2024

I got bully into buying a car I didn't want. Got it shown to be as if it was a brand new 2024 car and it ended up being a 2023 used car. That's fraud! Since I was hesitant got told I could return it it would just be a $75 per day fee. Now they are saying no. I need help! I want to trade it for a different car from the same company. Same price. Resolution Sought Allow me to trade the new Wagoneer they bully me into getting to a grand Cherokee I wanted or I guess if they want to return my trade in and I'll pay them for the car days and miles used on their Wagoneer.

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