Fort Pierce Utilities Authority complaints

The above referenced address bills between the 17th and the 20th of the month. The billing date can differ due to days in the month as well as any mechanical or weather related issues, etc. The bill is then due 20 days after the bill date. If the bill is not paid by that time, we mail a pink cut off notice with the past due amount and a 1.5% penalty is added to the past due balance. This then gives the account 10 days to pay before disconnection. The pink cut off notice gives the last date to pay before the disconnect date. I have attached a copy of the cut off notice for the bill that was disconnected. This account billed on December 17, 2021 and was due on January 6, 2022. The penalty of 1.5% was added on January 7, 2022. The last day to pay to prevent disconnect was January 18th. Two business days before this disconnect day we send out an IVR (Interactive Voice Response) call to inform our customer of the pending disconnect. If payment has not posted to the account by 5:00pm on the date of the cut off notice, a late charge of $15.00 is added to the account the next business day and a disconnection notice is sent out for the account to be disconnected. To avoid disconnection of service, the past due must be paid by 5:00pm on the date of the pink cut off notice. We do recommend our customers to contact 211 or Ourflorida.com for assistance with past due bills.

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