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Fort Worth Water Department complaints

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908 Monroe Street
Fort Worth, TX 76102 | Get Directions

(817) 392-4477

http://fortworthtexas.gov/depa...

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fort Worth Water Department closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fort Worth Water Department

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9/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

8/11/2022

The fort wort water department charge me an extra 150 to turn my services back on. Worker said the water has been off since the 29th of July which is false the water was just turned off on the 9th. Which I don't understand stand because my bill is auto pay. I was no informed that the payments where not going thru. Woke up with my water off. Customer services would not allow me to speak with a supervisor. Was told not our problem pay the fees to restore your water. Which was 240.40 I paid the 240.40 which after was told I had to pay an additional 150.00. Resolution Sought 1 refund my 150.00. 2. Customer service training is needed with the Fort Worth water department.

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