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Forty General Building, Inc. complaints

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6929 El Selinda Avenue
Bell Gardens, CA 90201 | Get Directions

(323) 220-4966

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Total Amount in Dispute:
$232,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against Forty General Building, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Forty General Building, Inc.

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6/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $205,000.00 Amount Settled: $0.00

Customer Complaint

1/23/2024

I have a signed Contract to bill an ADU 2 bedrooms 2 1/2 bathrooms. They started February 14, 2023 to be completed June 14, 2023 have been back since October 2023. . I received a letter today indicating their intent to complete my project, however, if I take any actions it will prolong them to complete. Basically, my progress payments were used elsewhere. The letter doesn't indicate what day they'll be returning. I just want my project completed its going on a year. Please assist. Resolution Sought To provide a date of completion my property is in a disarray.

Company Response

5/28/2024

We already have an established agreement through the CSLB to deliver the completed ADU by end of June 2024. With pending City Inspection of course.

6/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $27,500.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

As of Nov.21,2023 Forty General Builders Lic. #1064226, Owner Jose Cuarenta has failed to finish the contracted work (Garage Conversion to ADU) at 825 E. 99th, L.A. Ca 90002. We have paid them 1, 2, 3, up to the 4th progress payment of $27,500.00. Total $130,000. They have not finished the work as agreed to by the contract. We have contacted them time after time, they have given us un-fulfilled promised to finish...We sent Forty General Building, Inc. owners, Jose Cuarenta, and Jesus Cuarenta in written detail "Demand for Furnishment and Delivery of all Materials and Labor work detail pertaining to the completion fulfillment of the ADU Conversion Construction and that the work to be performed in accordance with the professional code, and complete all unfinished details to complete the work they contracted to perform and we paid them to finish the ADU Garage Conversion Construction. All to be provided immediately, and without further delay. As of this Complaint Filing January 10, 2024 Forty General Building has not completed the work and they are not returning our text messages, or phone calls. As of this Complaint the agreed upon completion date is 5 months behind schedule. Forty General Building Inc. Owners and it's Agent has not communicated to us their immediate intentions and have failed to finish the construction project as described herein, within the past 3 months they have given us many conflicting dates for expected completion and are not acting in good faith Resolution Sought Either Refund to us the 4th Progress Payment of $27,500.00 or Honor the Construction Contract Immediately and perform and complete work deliver materials and labor and provide to us the Turn-key ready ADU as described in our agreed upon contract.

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