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Foss Audio & Tint complaints

401 North Meridian Street
Puyallup, WA 98371
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(206) 242-0698

http://www.loveyourstereo.com

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Foss Audio & Tint closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Foss Audio & Tint

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3/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

2/28/2022

In May 2021 I purchased from and had installed audio equipment from Foss Audio and Tint in Puyallup. Who at that time was continuing to do business through the Puyallup location with expired reseller permits and without a valid business license in the city of Puyallup, Until Nov 15th, 2021 when it was reinstated. Negligent work conducted by Mr. Weber, Foss Audio ad it's employees caused my vehicle to catch fire under its hood on August 8th, 2021. Determined by inspections done by my insurance Progressive, (HMA) Hyundai Motor America and the dealership in which it had to be towed to Hyundai Korum, who ALSO performed repairs. While at Korum my vehicle was also broken into, items stolen and additional damages. My vehicle also remained out of service for 4 months causing me to loose all source of income to provide for my son and I. Damages from the fire $15,000, $6,000 diminished value on the vehicle, $3,000 for the Audio equipment. This does not include lost wages, emotional distress and anguish or damages or loss to the vehicle or the $2500 deductible for my insurance. I have letters from individuals who inspected the vehicle stating Audio installer Foss Audio at fault and fire was a direct result. I also believe it possible had my vehicle not caught fire it would have even been at the dealership and broken into and had items stolen. Resolution Sought Reimbursement and compensation for all damages and loss suffered and incurred due to fire.

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3/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

2/28/2022

In May 2021 I purchased from and had installed audio equipment from Foss Audio and Tint in Puyallup. Who at that time was continuing to do business through the Puyallup location with expired reseller permits and without a valid business license in the city of Puyallup, Until Nov 15th, 2021 when it was reinstated. Negligent work conducted by Mr. Weber, Foss Audio ad it's employees caused my vehicle to catch fire under its hood on August 8th, 2021. Determined by inspections done by my insurance Progressive, (HMA) Hyundai Motor America and the dealership in which it had to be towed to Hyundai Korum, who ALSO performed repairs. While at Korum my vehicle was also broken into, items stolen and additional damages. My vehicle also remained out of service for 4 months causing me to loose all source of income to provide for my son and I. Damages from the fire $15,000, $6,000 diminished value on the vehicle, $3,000 for the Audio equipment. This does not include lost wages, emotional distress and anguish or damages or loss to the vehicle or the $2500 deductible for my insurance. I have letters from individuals who inspected the vehicle stating Audio installer Foss Audio at fault and fire was a direct result. I also believe it possible had my vehicle not caught fire it would have even been at the dealership and broken into and had items stolen. Resolution Sought Reimbursement and compensation for all damages and loss suffered and incurred due to fire.

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