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Foston Insurance and Tax Services complaints

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2101 Executive Park Drive
Opelika , AL 36801 | Get Directions

(334) 421-0834

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Total Amount in Dispute:
$360.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Foston Insurance and Tax Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Foston Insurance and Tax Services

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11/8/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $360.00 Amount Settled: $0.00

Customer Complaint

10/14/2021

I paid my insurance in cash to this person Manoso on Sept 30 the amount was $360 cash. He called Gainsco auto insurance and let them know i was paying it . The young man whom he spoken to on the phone ask him was I paying by credit or debit and he told him I was paying cash . Yesterday I went to my mail box and checked it and I received a letter stating that they didn't not receive my cash payments at all the representative whom I spoken too said that when you pay a cash payment they give a agent a account to put the money in and when they tried to take it from his account they couldn't receive it at all . I reached out to him he said that they got the wrong account information they was supposed to take it from his savings not his checking. He said he told me to come to him and get my back and just load it to my card than he called and said that he couldn't give me my money back to wait to speak to the account I feel as some fraud going on after I paid the 360 in cash he said I had to bring him 291 back in 7 days. Resolution Sought To refund me my money or pay the money to the company as I was paying it for because the ma'am whom I talk to said they haven't received anything he said he tried to pay it with his card today and they said he couldn't please reach out to me at your earliest convenience

Company Response

10/27/2021

Before Ms. Thomas made the payment of $332.23 on September 30, 2021 her auto policy was cancelled/lapsed due to non-payments for the months of August and September 2021. Ms. Thomas was eligible for reinstatement normally to have an auto policy reinstated, the customer is required to bring the account status to current which in Ms. Thomas's case would have required her to make two months payment, but the representative attempted to help her by allowing her to pay only one month to reinstate. But she was told second payment had to be paid within nine days. Although there was an issue with my sweep account, Ms. Thomas account was not affected she was told by several representatives as well as me that her account was given credit for her payment made on September 30, 2021. In fact, I took a screenshot of her account which clearly showed the payment amount, payment date, insured name and account number. The only reason why her auto policy was in jeopardy of cancellation was because she failed to make the second payment. She is not eligible for a refund because her payment of $332.23 paid for the month of August 2021 which is "earned premium" because the company already provided coverage to her for that month. In fact, Ms. Thomas still owes for month of September 2021 and up to October 13, 2021.

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