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Foundation Chevrolet complaints

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11001 West I-70 Frontage Road North
Wheat Ridge, CO 80033 | Get Directions

(720) 310-8768

http://www.foundationchevrolet...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Foundation Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Foundation Chevrolet

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/8/2023

I bought vehicle May 2022 and not knowing it was lemon and mileage was changed to make a sale.. I had fighting with them to buy back they still don't know what's wrong with it 3/6/22 . I paid note June-November plus during this time I was only giving 3 Raggedy Loaner and when someone going buy it I had stop out my day to switch it out.. vehicle was hit parked. Last loaner racist GM told if I didn't return he would call the cops on me ..I also paid for several rental out mu pocket 1 alone was 1,500 for week Leigh told me I would all that return now she saying no don't ever get a vehicle here they lie screw you over Resolution Sought Only warranty returns nothing else.

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