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Foundation Property Management complaints

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8520 Macon Road Suite 2
Cordova, TN 38018 | Get Directions

(901) 633-1484

https://foundationpm.com/

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Total Amount in Dispute:
$570.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Foundation Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Foundation Property Management

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3/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $570.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

In January maintenance was called for sink issue. As of February 25th, team has come out to fix but the problem is still there. I was $295 for them to come out. The issue was not fixed and they charged a late fee $90 because I didn't make the payment. I am now receiving a bill of $185 for them coming out to look at the same issue which is still not fixed. I have made numerous calls and sent emails out. As per my lease agreement tenant is not to be charged if over $250. Resolution Sought I would like a refund for the unsuccessful job that is still not fixed after all this time. I take the time to pay company in a timely manner with no late payment. The lease the company could do is get the issue fixed correctly.

Company Response

3/18/2024

We received the complaint regarding Ms. Anthony's concern. After reviewing Ms. Anthony's ledger, it was found that she is correct. She was charged for a repair ($295), on 1-25-24, a late fee ($90), on 2-6-24, and then an additional charge ($185), on 2-8-24. This was found to be in error. Ms. Anthony is being issued a refund/ credit to her account in the amount of $275. This refund/ credit is for the late fee and additional charge thatwas charged to her account in error. We apologize for this oversight. We are committed to improving our processes to prevent similar issues from occurring in the future. We appreciate Ms. Anthony bringing it to our attention, and giving us the opportunity to correct it for her. We will be contacting Ms. Anthony directly to ask how she would like her refund. Thank you for bringing this matter to our attention, and we appreciate your assistance in resolving it.

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