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Foundation Repair Solutions complaints

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3131 McKinney Avenue Suite 400
Dallas, TX 75204-2441 | Get Directions

(972) 942-8093

http://www.foundationrepairsol...

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Foundation Repair Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Foundation Repair Solutions

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6/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

5/7/2024

I had already filed a complaint before i have emailed this company numerous times i have called and left a message and they said Cristina would call me back still no response all i want is some to come out here and see what is going on with the foundation and see if it has anything to do with all the wood they replaced or i will have to get a company to get come and give me info the if the wooding is issues my flooring are coming up u can see trimming in the flooring where its separating cracks are starting to happen doors are not closing and i have tried at least 2 months of emails and phone calls, but no one will respond. Resolution Sought I would like pictures taking on what the issues are and what is causing it and fixed.

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