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Founders Credit Union complaints

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737 Plantation Road
Lancaster, SC 29720 | Get Directions

(803) 327-3090

http://www.foundersfcu.com

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Total Amount in Dispute:
$27,529.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Founders Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Founders Credit Union

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6/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $22,000.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

Ok we had a vehicle finance with founders. But there no title because. Where we brought the car Ollie Vaughan which is Vaughan. Automotive. She sold us the truck. Which the has a lien on it. From previous owner. And founders keeps giving us run around we just want. Out of this situation and all the money I be paid into the vehicle I want back. Resolution Sought Get me out from this loan and mess and give me all my money that I've paid into. And they can have the truck back. And deal with this mess there self this been going on for 8 months and I can't drive the truck cause I don't and can't get a tag. Cause. They get the title. And it's a whole mess.

Company Response

5/23/2024

We have been unable to reach the member by phone, however the title has been obtained and a written response has been mailed to the members.

5/22/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,529.00 Amount Settled: $0.00

Customer Complaint

10/14/2022

My debit card from founders was compromised someone used it and cash app and now the bank States they do not want to refund the money back I filed the police report and everything like they asked but now they don't want to get the money back Resolution Sought I would like for founders to reverse that money back into my account I was told they were going to do it if I got to please report which I did and now they're saying they don't want to.

Company Response

5/10/2024

Member claim was reopened and resolved to the member's satisfaction.

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