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Four Stars Nissan of Denton complaints

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5650 South Interstate 35
Corinth , TX 76210 | Get Directions

(940) 270-9000

http://www.fourstarsnissanofde...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Four Stars Nissan of Denton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Four Stars Nissan of Denton

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

3/12/2024

I had 2 times bad experience since the company transition from Gunn Nissan to Four Stars Nissan.. first time I brought a car to get the transmission TCM programmed as I'm small owner dealer. They tried to programmed and it never worked, I paid for it. Second time, I brought another car for Transmission programmed, and Technician Zak authorized transaction that I didn't approve without calling or text me. When I spoke with after he added that charge. When I confronted him why he did that. He never took ownership of his mistake instead he said I had to do because I never answered my phone when I never received call or text from him or Four Stars company as whole. He finally took that charge off after he argued with me over the phone and never took ownership of his mistake and did COBC of the company. And I was told my car was ready for pick up. When I got there to picked up my car, it wouldn't shift from park to drive. On that day Zak was off, so the other technician came out to checked and he clearly stated that he test drove it when I dropped off the car, and it didn't do that. I never got call from Zak till 3 days later. When I spoke with Zak, he told me that need to get shift replacement, and I ask Zak did you test the car when dropped off, the car was fine to shift from park to drive. He stated he never test drove it. So I told him ask your peer that test drove and get back to me. Zak never called me back. Resolution Sought Resolve the issue.

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