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Fox Chandelier complaints

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23521 Ridge Route Drive Suite A
Laguna Hills, CA 92653 | Get Directions

(949) 568-8375

http://www.foxchandelier.com

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Total Amount in Dispute:
$102.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Fox Chandelier closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Fox Chandelier

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8/10/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $102.36 Amount Settled: $0.00

Customer Complaint

7/8/2022

We went to buy a chandelier from 'Fox Chandelier'; we found a flower chandelier that we liked but all he had in stock was the floor model. We were told to pay for it and he would put a new one together for us within a few days. So we paid him the money for the lamp and called him back in a few days to check on the lamp. Finally, after about 3 weeks, he told us the lamp was ready for pick up. When we got there, he gave us the lamp and we left. When we opened the box later on at home to look at the lamp we noticed that he simply put the dirty and scratched floor model into the box thinking we wouldn't notice that it wasn't new. We went back to the store to asked him for our money back and he told us we have 3 options; he'll take it back for a 30 restocking fee (which we reminded him that it was the floor model, so he doesn't have to restock it), option 2; if we give him 3 weeks he'll have some new models coming in which he claimed we're going to like; and option 3; to take back our damaged lamp and leave. We didn't want to do anymore business with him because he cheated us. so we left. We just want or money back." Resolution Sought We'd like the business to take back our damaged lamp and refund us the $102.36 that we paid for it because it wasn't new as promised.

Company Response

7/10/2022

Hello, Iam sorry what i just heard what happened to you the employe couldn't do anything till he tells me and iam talking from the hood office in Dubai. If you want you can go back to the store and get a different chandalier in the same price and the one you have you can keep it as a gift from us to you. Thank you

Customer Rebuttal

7/29/2022

Consumer states; We appreciate their offer to allow us to have another chandelier from their store for no charge but we all we want is to have our money returned please. Thanks,

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