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Fox Pest Control complaints

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908 Ventures Way Suite #A
Chesapeake, VA 23320 | Get Directions

(757) 320-0736

https://fox-pest.com/

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Total Amount in Dispute:
$665.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fox Pest Control closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fox Pest Control

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8/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $665.00 Amount Settled: $0.00

Customer Complaint

7/20/2023

I called Fox Pest Control to come out to my home to check for termites and when the pest control man came out and checked out the problem he said that he place termite canister in the ground for a fee of $665.00 and he stated that's a one time fee and a month later they charged my card $42.00 stating that I have a contact with them they didn't say for how long and no one from Fox Pest Control has been back to check are to do anything it's like they are going to make me pay for something that they said it's a one time fee thanks Resolution Sought What they said (a one time free)no contact was explained to me then here comes a bill that I was not told about $42.00

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