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Foxwood Gallery complaints

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1219 Wilcox Street
Menomonie, WI 54751 | Get Directions

(715) 440-0204

http://www.foxwoodgallery.com

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Foxwood Gallery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Foxwood Gallery

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11/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

10/15/2024

A $250.00 deposit was sent to hold an appointment for a tattoo on September 14th at 9am. On the night of the 13th, the artist contacted me to push the appointment back to noon. On the morning of the 14th, as I was driving to the appointment, the artist called and cancelled. He told me to reschedule. We set a new date of September 22nd. Then an hour later he texted and said he wasn't tattooing on the 22nd and would return my deposit. I waited a few days and asked for my deposit. He said he would have it to be in a couple days. Now a month has passed and I am no longer able to contact him. Resolution Sought Provide a refund.

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