Find a reputable business?

Complaints and Resolutions

FPL Home Services complaints

Read Complaints File Complaint View Full Report

7830 Byron Drive, Unit #7
Riviera Beach, FL 33404 | Get Directions

(833) 568-5140

https://www.fplhome.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against FPL Home Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against FPL Home Services

Sort by

11/2/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

10/11/2022

I have had surge protection on my home for 10 years because of the constant surges that my house gets. About 13 day's ago we got a big surge when a transformer blew and it fried my 6000 television. I called the Geek Squad who verified that it was a surge that blew out the Television and the cost for the part alone was 2200. I called FPL surge protection line to make a claim and was told that I only had appliance protection. HOW CONVENIENT! I would have never ever only covered the appliances only. My electronics are much more valuable. One TV 10,000 Two TV 6,000 Each Bose 4,000 . I asked that a manager call me back and was told that the manager would tell me the same thing. That I was not covered. They never even let me open a claim. Should I hire a lawyer. I have read many complaints about this happening to people and it's not good business. Resolution Sought I would like FPL to cover the new television that I have bought. I have paid half the price of the television that got the surge 3,200

Company Response

10/21/2022

Please note that FPL's records are confidential, and the customer's account may only be discussed with the customer of record. However, please accept this as confirmation that FPL received Mr. Peter's complaint on 10/11/2022 and has addressed his concerns; however, the issue was not resolved to his satisfaction.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile