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Frameworks Drafting and Design complaints

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202 West State Street Suite 210
Sedro Woolley , WA 98284 | Get Directions

(360) 848-9832

http://www.frameworksdesign.ne...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Frameworks Drafting and Design closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Frameworks Drafting and Design

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

They did a design for a remodel of our home. It was for aging in place with accommodations for walkers and wheelchairs. The master bathroom shower was only about 2 feet by 2 feet. They measured the house wrong by a foot so the contractor had to redo all inside dimensions. Thank God for a competent contractor who found all the many, MANY errors so we could address them before they were built in. This company should not have a license. Resolution Sought Stop doing home drafting designs Refund half of the money we paid for the drawing as it has cost us so much extra in labor to fix his errors

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