Find a reputable business?

Complaints and Resolutions

Franklin Park Lincoln, Inc. complaints

Read Complaints File Complaint View Full Report

5272 Monroe Street
Toledo, OH 43623 | Get Directions

(419) 882-7171

https://www.franklinparklincol...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$15,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Franklin Park Lincoln, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Franklin Park Lincoln, Inc.

Sort by

9/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,500.00 Amount Settled: $0.00

Customer Complaint

9/14/2022

They had my car for over 5 weeks now and refuse to fix it . they keep saying the tcm transmission control module is on back order and refuse to give me a loaner car until such part is fixed or replaced Resolution Sought Fix my car or give me a loaner until such part is replaced and or fixed..

Company Response

9/20/2022

Company states: Ford Motor Company came up with a duel clutch and they made the transmission for 4-5 years. They were wonderful on gas mileage, but there have been problems from the get go. After so many miles, the transmission fails. The manufacturer does not have a part at this time that will fix the issue. Any Ford/Lincoln dealer in the country will not be able to repair the issue. The part is on National Backorder and unfortunately, the issue is out of our hands. We do not have enough loaner vehicles, and many of our loaner vehicles have the same issue as this customner's. And, we don't know when the issue will resolve itself. The best thing for the customer to do at this point is to contact his lender for a possible resolution.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile