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Frank's Auto Electric complaints

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3446 Upton Avenue
Toledo, OH 43613 | Get Directions

(419) 474-4577

http://www.franks-auto-electri...

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Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Frank's Auto Electric closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Frank's Auto Electric

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8/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

7/22/2022

I contacted the business to have a Viper car alarm removed. I was told to tow the vehicle up as soon as possible when I arrived with the vehicle I was told I had no appointment. And refused service after paying $100 tow. The employee was aggressive and argumentative.. forcing me to spend another $100 to tow the car back home Resolution Sought Pay for the cost of the tow 200.00

5/19/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

4/13/2021

I was referred to Franks for diagnostic test on my car. I was charged a fee of $120.00 to find out what I needed. He called a week later to tell me that I needed a MAP sensor and that it was going to cost me $500+ dollars to fix. I declined. When I picked up the car, he added on charges that I refused to pay. When I did research on a MAP sensor for the car, there is s no MAP sensor for that year. I don't believe he did any test on the car at all. He tried to scam me. I'm going to have to do another diagnostic to find the problem. He had my car for over a week. More than enough time to check it out. I am a female and he took that for granted. Resolution Sought I would like a refund for services not done.

Company Response

5/7/2021

I have been in business for 35 years and can assure you that we treat all of our customers with equal respect and care; whether race, religion or sex. I am sorry to hear of Ms. Dubose's dissatisfaction. Our normal process is that there is a standard check-in and diagnostic fee of $120 for every vehicle that is brought into our shop. This rate is the same for every customer and you will find this fee is far less expensive than all dealerships as well as most automotive repair shops. this fee is to cover our time with accessing and troubleshooting problems with vehicles. As most businesses accrue costs of equipment, employees, utilities, etc. Once the problem is diagnosed, we apply the $120 assessment fee to any additional charges that may occur with problems. This check in fee is explained to every customer and they agree to cover the diagnosis as well as any repairs performed. As you will see on the work order provided, Ms. Dubose signed her name and agreed to these terms. Upon scanning the vehicle we determined that there was MAF sensor issue. my apologies, as my writing can get sloppy when we are busy. Just to be clear, this was a MAF sensor issue and not a MAP sensor issue. We then had to spend adequate amount of time trying to locate this sensor as it is an older vehicle and parts are not easy to come by. Especially with Covid. We were able to locate the sensor which would have costs us $141.00 plus tax and shipping of $20.00. this pat number is F6S12B579 AA. We also determined that this vehicle would need a Throttle Body which is not manufactured and we are not able to locate this part anymore and therefore cannot fix this. We then notified Ms. Dubose that we could replace the sensor, but the throttle body would still be an issue. Ms. Dubose then elected to "Decline Repairs at this time". He deposit then is nonrefundable and covers the costs to diagnose her vehicle as well as research to locate parts which was several hours. We are sorry to inform that we believe our charges were within our agreed terms signed by Ms. Dubose.

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