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Frank's Auto Sales complaints

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1324 West Frontage Road
Alamo , TX 78516 | Get Directions

(956) 961-4071

https://fas.mycarsonline.com/

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Total Amount in Dispute:
$3,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Frank's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Frank's Auto Sales

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9/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,750.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

I had gave a down payment for a Dodge charger 2015 and he knew the car was heating up it had issues it left me stranded, when I call back to let them know they tell me (Oh no it happened again ) like ohh soo he knew the car had issues already after I asked him to get me into a reliable vehicle for me and my kids he then told me when I took the car back choose now or choose when the weekend is over I'll be back Monday like how I'm I suppose to leave I just gave that man almost 4,000 down cash in hand me left without a choice he took me to the 2012 Camaro basically told me this is the only car I can take wich I didn't want cause it's not a 4 door for my kids and he gave me so much attitude my girlfriend is my witness where he was basically telling me just take it already ima get the paper work ready like I didn't even say yes and now that I have this car it's leaving me stranded everywhere and he told me to take it back to get it checked the mechanic told him he doesn't do electrical jobs that he doesn't do that work basically telling me he won't fix my car I have to go do it myself and to pay out of pocket and he had rude service his employees were rude too and the mechanic telling me just take the car somewhere else we won't fix it here or him telling me there consequences to me getting a car that doesn't work like okay is he threatening me or telling me this so I can just leave ? Anyways he's now threatening me to reposse my vehicle if I make a complaint against him. Resolution Sought At least get them to give me most of my money back or at least 75 what I gave to him cause I'm left with no car and I have kids to provide for and to support they are my first priority without a car I can't do nothing for them.

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