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Frank's Repair Plumbing, Inc. complaints

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4112 NW 10th Avenue
Amarillo, TX 79106 | Get Directions

(806) 541-4724

https://www.franksrepairplumbi...

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Total Amount in Dispute:
$621.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Frank's Repair Plumbing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Frank's Repair Plumbing, Inc.

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4/7/2024

RESPONSE: Making a partial refund Amount in Dispute: $621.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

Franks came out to my location on March 11, 2024. They charged me $621 to check if there were gas leaks. They then suggested I have my brother in law who works for them do it on the side. And now as of March 15th I've been with out hear and gas got a week now but still won't be able to have that fixed because they aparently won't pull the permit needed for it when I've already paid for the permit. Resolution Sought Fix the leak. I don't even know what I expect but honestly it isn't much with the experience I've already had.

Company Response

3/26/2024

I understand Mrs. Patterson wrote this complaint on March 15, 2024. Mrs. Patterson called in to the office on 3/18/24 and we returned her call on 3/19/24. I believe we have resolved this to Mrs. Patterson's satisfaction and sent a refund check in the amount of $213, Reimbursing her for the permit that we did not ever pull, and Part of the gas test as we did miss testing one area of her system. I hope you can mark this complaint as resolved satisfactorily by both parties.

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